Terms & Privacy – Chick-fil-A Queen Street West

Chick-fil-A Queen Street West (M633 Hospitality Corp) Terms and Conditions of Use

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE DOWNLOADING, ACCESSING, OR USING ANY CFA ONLINE SERVICES (AS DEFINED BELOW).

1. Introduction

These Terms and Conditions of Use (“Terms and Conditions of Use”) apply to your access to, and use of, any M633 Hospitality Corp (“Chick-fil-A Queen Street”) website and online service or program where these Terms and Conditions of Use are posted, linked, or incorporated by reference (“CFA Online Services”). These Terms and Conditions of Use are a legal and binding agreement between you and Chick-fil-A Queen Street (Chick-fil-A Queen Street West referred to herein, as the context may require, as “we”, “us”, or “our”). These Terms and Conditions of Use govern your use of the CFA Online Services, which includes the programs, offers, content, information, services, online ordering and other features made available through the CFA Online Services. By downloading, accessing, or using the CFA Online Services, you acknowledge that you have read and agree to be legally bound by the Terms and Conditions of Use. If you do not agree to these Terms and Conditions of Use, then you should not use the CFA Online Services.

Your use of the CFA Online Services is at your risk. If you are dissatisfied with the CFA Online Services in any way, its programs, offers, contents, features, or these Terms and Conditions of Use, your sole and exclusive remedy is to discontinue accessing and using the CFA Online Services.

2. Modifications to the Terms and Conditions of Use

We reserve the right at any time to update, change, modify, or revise these Terms and Conditions of Use. Any changes will become effective upon posting to the CFA Online Services, along with the date on which it was most recently updated as indicated by the “Last Updated” section at the end of these Terms and Conditions of Use. Your continued access to or use of the CFA Online Services and its programs and offers after any such changes indicates your acceptance of the Terms and Conditions of Use as modified. It is your responsibility to review the Terms and Conditions of Use regularly for updates.

3. Use of CFA Online Services

The CFA Online Services and all content, information, and other materials featured, displayed, contained, and available on the CFA Online Services, including, but not limited to, all product names, text, images, graphics, designs, illustrations, photographs, pictures, audio, software, and video clips, the “look and feel”, pages, screens, content arrangement, and computer programs (collectively, “Materials”) are owned by or licensed to Chick-fil-A and its Affiliates and are protected by copyright, trademark, trade dress, patent, and/or other intellectual property rights and unfair competition laws under United States, Canada and foreign laws. Subject to your compliance with these Terms and Conditions of Use, we grant you a personal, revocable, non-exclusive, non-transferable, limited right to access, use, display, and download the CFA Online Services for non-commercial purposes only. You may view, display, copy, download, and print the Materials solely for your own personal, non-commercial use. All copyright, trademark, and other proprietary notices contained on the Materials must be retained on all copies thereof. You may not, in any way, otherwise copy, reproduce, distribute, transmit, display, perform, reproduce, publish, license, modify, create derivative works from, sell, or exploit, in whole or in part, the CFA Online Services or the Materials. Except as expressly provided herein, we do not grant any express or implied right to you under any patents, trademarks, copyrights, or trade secret information.

You agree to abide by all additional terms, conditions, and restrictions included within the CFA Online Services, the Materials, and/or the programs, features, and services.

Chick-fil-A Queen Street may at any time, for any reason, and without notice or liability: (1) modify, suspend, or terminate operation of or access to any of the CFA Online Services, or any portion thereof; (2) change, revise, or modify the CFA Online Services, the Materials, or any portion thereof; (3) interrupt the operation of the CFA Online Services, or any portion thereof, as necessary to perform routine or non-routine maintenance, error correction, or for any other purposes; (4) impose limits on certain programs, features, and services, or restrict your access to the CFA Online Services, in whole or in part ; and/or (5) terminate the authorization, rights, and license given above, upon which you shall immediately destroy all Materials.

4. User Conduct

You agree to use the CFA Online Services, the Materials, and the programs, features and services in accordance with these Terms and Conditions of Use and all applicable laws and regulations. You agree to remain courteous and respectful toward employees, contractors and agents of Chick-fil-A Queen Street, its Affiliates, and partners and other users of the CFA Online Services. You agree not to, without limitation:

We reserve the right to prohibit access, use, conduct, communications, or content that we, in our sole discretion, deem to be harmful to us, the CFA Online Services, the Materials, our users, our brand, our Affiliates, or any other person or entity, or that violates these Terms and Conditions of Use and/or applicable law.

Chick-fil-A Queen Street shall be the sole arbiter in cases of suspected abuse, fraud, or violations of these Terms and Conditions of Use, and any decision it makes relating to termination or disabling of the CFA Online Services or refusal to fulfill any orders places through the CFA Online Services shall be final and binding.

5. Submissions

Except for any personal information we may collect under the guidelines established in our Privacy Policy, any materials, remarks, suggestions, ideas, photos, stories and/or other information you communicate or submit to us through CFA Online Services (including, without limitation, “Share Your Chick-fil-A Story”), via phone, or otherwise (“Submissions”) will be considered non-confidential and non-proprietary. By providing a Submission to us, you expressly grant us an unrestricted, irrevocable, perpetual, transferable (i.e., fully assignable and sub-licensable), worldwide, royalty-free license to disclose, copy, reproduce, display, publicly perform, transmit, distribute, translate, reformat, incorporate, and otherwise use your Submission along with your name, photograph, voice, likeness and other information, content, or materials embodied therein, in whole or in part, and create derivative works therefrom, in any media now known or hereafter developed, and for any and all commercial or non-commercial purposes without compensation to you or anyone else. You also permit any user to access, display, view, store, and reproduce, for personal use only, your Submission as posted or otherwise used or disseminated by us. By providing Submissions to CFA Online Services, you waive (or if applicable, represent and warrant that you have obtained a waiver), of any moral rights associated with the Submissions.

Subject to applicable law, we may, but shall not be obligated to, in our sole discretion, post any Submission on the CFA Online Services and identify you as the submitting party. We may, without notice to you, refuse or edit Submissions for any reason or no reason, including those Submissions that violate these Terms and Conditions of Use, are irrelevant or inappropriate, or represent us in a negative way or in any manner not consistent with our brand and/or reputation, as determined by us in our sole discretion.

You agree that any statements that you make about us or any of our products, services, or programs in any Submission that you make accurately reflect your personal beliefs and experiences with us and our products and services, and that any opinions submitted are true to the best of your knowledge.

You are fully responsible for your Submissions. You agree, represent and warrant that your Submissions comply in all respects with these Terms and Conditions of Use and shall not be made on behalf of any person or entity without their prior written consent. You may not include any content (e.g., text, photos, images, quotes, logos, etc.) that is the property of another (e.g., protected by copyright, trademark, or other intellectual property rights) or that contains personal information about another person, unless you have express, written permission to do so.

6. Programs and Promotions

Any programs, offers, sweepstakes, contests, raffles, surveys or other similar promotions (collectively, “Promotions”) made available through the CFA Online Services may be governed by rules and/or terms that are additional to these Terms and Conditions of Use. By participating in any such Promotion, you will become subject to any such additional Promotions terms. Chick-fil-A Queen Street urges you to read the applicable Promotions terms, which are either included herein or linked from the particular Promotion, and to review our Privacy Policy which describes how we collect, use and disclose personal information you submit in connection with any such Promotions.

7. Queen Street CFA Rewards App

In order to use CFA Online Services made available through the Queen Street CFA Rewards App (“the App”) you must have a compatible mobile device; Chick-fil-A Queen Street does not warrant that the App will be compatible with your mobile device. If you access the App using an Apple iOS or Android powered device, Apple Inc. (“Apple”) or Google, Inc. (“Google”), and their subsidiaries, respectively, shall be a third-party beneficiary to this contract and you agree that these third-party beneficiaries have the right to enforce these Terms and Conditions of Use against you. However, these third-party beneficiaries are not a party to these Terms and Conditions of Use and are not responsible for the provision or support of the App. You agree that your access to the App also shall be subject to the usage terms set forth in the applicable third-party beneficiary’s terms of service.

The App may automatically download and install updates from time to time or require the downloading and installation of updates or new versions for continued use. You acknowledge that in some instances, updates and/or new versions may reduce or remove features and functionality in prior versions of the App.

You acknowledge that Apple and Google are not responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation. You further acknowledge that, in no event, shall Apple or Google be responsible for the investigation, defense, settlement and discharge of any third-party claim that the App infringes that third party’s intellectual property rights.

In order to take advantage of certain services made available through the App, including mobile payment, mobile ordering, and Promotions (including but not limited to digital offers), you must have a valid Queen Street CFA Rewards account. The Queen Street CFA Rewards Program is operated by Chick-fil-A Queen Street West and subject to the Queen Street CFA Rewards Terms and Conditions (incorporated here by this reference).

8. Copyright Infringement Notification

The Copyright Act provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under Canadian copyright law. If you believe that Materials available on the CFA Online Services infringe your copyright, you (or your agent) should send us a notice so that we can forward it to the poster of the Materials. Notices must meet current statutory requirements imposed by the Copyright Act. See https://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/ca02920.html for details.

If you believe that your work has been improperly copied and posted on the CFA Online Services, please provide us with the following information: (1) your name and address; (2) a description of the copyright-protected work that you claim has been infringed and your interest or right with respect to that work; (3) the applicable CFA Online Service and a description of where the Material that you claim is infringing is located within such CFA Online Service; (4) the infringement that is alleged; and (5) the date and time of the alleged infringement.

Please note that notices must not contain:

an offer to settle the claimed infringement;
a request or demand, made in relation to the claimed infringement, for payment or for personal information; or
a reference, including by way of hyperlink, to such an offer, request or demand.

These requirements must be followed to give us legally sufficient notice of infringement.

Notices of alleged infringement should be sent to:

Chick-fil-A Queen Street West

ATTN: Marketing – DMCA Manager

30006@chick-fil-a.ca

336 Queen Street West #101

Toronto, Ontario M5V 2A2

647-932-0997

Details regarding the Copyright Act are available at https://www.canada.ca/en/services/business/ip/copyright.html.

We suggest that you consult your legal advisor before filing a notice.

9. Login and Registration

Certain programs, offers, features, or services offered on or through the CFA Online Services may require you to complete a registration process and/or setup an account or login. In connection therewith, you agree to (1) provide true, accurate, current, and complete information about yourself, and (2) maintain and promptly update your information to keep it true, accurate, current, and complete. You are entirely responsible for maintaining the confidentiality of the information you hold for your login, including your password. You agree to notify Chick-fil-A Queen Street immediately of any unauthorized use of your login, or any other breach of security. You may be held liable for losses incurred by Chick-fil-A Queen Street or any other CFA Online Services user or visitor due to someone else using your login as a result of your failing to keep your login information secure and confidential.

You may not use anyone else’s login at any time without their express written permission. Chick-fil-A Queen Street shall not be liable for any loss or damage arising from your failure to comply with these obligations.

10. Privacy

Chick-fil-A Queen Street’s Privacy Policy applies to use of the CFA Online Services and programs, offers, and promotions, and its terms are made a part of these Terms and Conditions of Use by this reference. By accessing and using the CFA Online Services you agree to our Privacy Policy.

11. Ownership of Intellectual Property

Chick-fil-A®, Chick-fil-A Stylized®, Chick-fil-A One®, the C Logo®, Eat Mor Chikin®, and other trademarks, service marks, and trade dress appearing on the CFA Online Services are the trademarks or service marks of CFA Properties, Inc. (“CFA Properties”) or its third-party licensors in Canada, the United States and other countries. The absence of a trademark notice or legend indicating the registration or ownership by CFA Properties anywhere in the text of the CFA Online Services does not constitute a waiver of CFA Properties’ trademark or other intellectual property rights concerning that trademark or service mark used or referenced in the CFA Online Services.

The CFA Online Services, the Materials, and the trademarks, logos, service marks, and all other source identifying indicia displayed on the CFA Online Services (collectively, the “Chick-fil-A Intellectual Property”) are owned by or licensed to CFA Properties, Chick-fil-A Queen Street, or others with all rights reserved unless otherwise noted. We do not permit third parties to use Chick-fil-A Intellectual Property in any manner, including advertising, as an endorsement for any product or service, in association with contests or promotions, or for any other purpose, commercial or otherwise, without our prior express written permission.

Nothing contained on the CFA Online Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use Chick-fil-A Queen Street Intellectual Property without our prior express written permission. You are strictly prohibited from using any Chick-fil-A Queen Street Intellectual Property except as expressly provided in these Terms and Conditions of Use. You are also advised that CFA Properties and/or its licensee(s) will aggressively enforce their intellectual property rights to the fullest extent of the law, including seeking criminal prosecution.

12. Electronic Communications

When you visit the CFA Online Services or send emails to us, you are communicating with us electronically and you agree that we may respond to you electronically. We will communicate with you about these Terms by e-mail or by posting notices on the CFA Online Services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further agree that any notices provided by us electronically are deemed to be given and received on the date we transmit any such electronic communication as described in these Terms and Conditions of Use.

13. No Warranties

Except where prohibited by law, Chick-fil-A Queen Street makes no representations or warranties regarding the CFA Online Services and the Materials.

WE DO NO WARRANT THAT THE CFA ONLINE SERVICES OR THE MATERIALS WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.

WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE USE OF THE CFA ONLINE SERVICES OR THE MATERIALS, PROGRAMS, OFFERS, FEATURES, AND SERVICES MADE AVAILABLE THROUGH THE CFA ONLINE SERVICES, OR THE RESULTS OBTAINED THEREFROM, INCLUDING, WITHOUT LIMITATION, AS TO ACCURACY, TIMELINESS, RELIABILITY, OR OTHERWISE.

THE CFA ONLINE SERVICES AND THE MATERIALS, PROGRAMS, OFFERS, FEATURES, AND SERVICES MADE AVAILABLE THROUGH THE CFA ONLINE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION, EXPRESS OR IMPLIED, OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND OR NATURE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, ACCURACY, NON-INFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE. WE DISCLAIM ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS, AND CONDUCT OF ANY THIRD-PARTY SERVICE PROVIDERS, PARTNERS, SPONSORS, LICENSORS, LICENSEES, OR THE LIKE (“PROVIDERS”) IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CFA ONLINE SERVICES AND THE MATERIALS, PROGRAMS, OFFERS, FEATURES, AND SERVICES MADE AVAILABLE THROUGH THE CFA ONLINE SERVICES.

14. Limitations of Liability

IN NO EVENT SHALL WE OR ANY OF OUR PROVIDERS BE LIABLE TO ANY PERSON FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, INCLUDING, BUT NOT LIMITED TO, ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR OTHER DAMAGES (LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF INFORMATION, PROGRAMS, OR DATA) RESULTING FROM YOUR USE OF OR INABILITY TO USE THE CFA ONLINE SERVICES AND THE MATERIALS, PROGRAMS, OFFERS, FEATURES, AND SERVICES MADE AVAILABLE THROUGH THE CFA ONLINE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR CONDITIONS, OR THE LIMITATION OF LIABILITY IN CONTRACTS, IN SUCH JURISDICTIONS, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH JURISDICTION.

15. Indemnification

You agree to indemnify, defend, and hold harmless Chick-fil-A Queen Street, its Affiliates, its Providers, and its and their officers, directors, employees, and agents from and against any and all claims, damages, losses, costs (including reasonable attorneys’ fees), and expenses that arise directly or indirectly out of or from: (1) your breach of these Terms and Conditions of Use; and/or (2) your activities in connection with the CFA Online Services, and the Materials, programs, offers, features, and services made available through the CFA Online Services.

16. International Users and Choice of Law

The CFA Online Services are controlled, operated, and administered by us and our service providers from offices within the United States of America or Canada. We make no representation that Materials on the CFA Online Services are appropriate or available for use at other locations outside of the United States or Canada, and access to them from jurisdictions or territories where their contents are illegal is prohibited. You may not use the CFA Online Services or export the Materials in violation of U.S. or Canadian export laws and regulations. If you access the CFA Online Services from locations outside of the United States of America or Canada, you are responsible for compliance with all local laws. These Terms and Conditions of Use shall be governed by, and construed in accordance with, the laws of the province or territory in which you reside, and any dispute, proceedings or claim shall be heard within the jurisdiction of your residence.

17. No Agency Relationship

Neither these Terms and Conditions of Use, nor any Materials, programs, offers, features, or services of the CFA Online Services, create any partnership, joint venture, employment, or other agency relationship between Chick-fil-A Queen Street, its Affiliates, and you. You may not enter into any contract on our behalf or bind us in any way.

18. Violations and Remedies

You agree that Chick-fil-A Queen Street may, in its sole discretion and without prior notice, block and/or terminate your access to any or all of the CFA Online Services if we determine that you have violated these Terms and Conditions of Use or other agreements or guidelines that may be associated therewith. Subject to applicable law, you also agree that (i) any violation, or threatened violation, by you of these Terms and Conditions of Use constitutes an unlawful and unfair business practice, and will cause irreparable and unquantifiable harm to Chick-fil-A Queen Street; and (ii) monetary damages would be inadequate for such harm and consent to our obtaining any injunctive or equitable relief that we deem necessary or appropriate. These remedies are in addition to any other remedies we may have at law or in equity.

If Chick-fil-A Queen Street takes legal action against you as a result of your violation of these Terms and Conditions of Use, we will be entitled to recover from you, and you agree to pay, all reasonable legal and attorneys’ fees and costs of such action, in addition to any other relief granted to Chick-fil-A Queen Street. You agree that Chick-fil-A Queen Street will not be liable to you or to any third party for termination of your access to the CFA Online Services as a result of any violation of these Terms and Conditions of Use.

19. Entire Agreement, Claims Limitations, and Severability

These Terms and Conditions of Use, together with our Privacy Policy and any other applicable terms included within the CFA Online Services, and/or the Materials, programs, offers, features, and services made available through the CFA Online Services, as each is currently posted on the CFA Online Services, constitute the entire agreement between us and you with respect to your use of the CFA Online Services and the Materials, and supersede all previous written or oral agreements between us and you with respect to such subject matter. Subject to applicable law, any cause of action you may have arising out of or relating in any way to the CFA Online Services must be commenced within one (1) year after the claim or cause of action arises. If, for any reason, an arbitrator or a court of competent jurisdiction finally determines any provision of these Terms and Conditions of Use or any portion thereof to be unenforceable, such provision shall be enforced to the maximum extent permissible so as to give the intended effect thereof, and the remainder of these Terms and Conditions of Use shall continue in full force and effect.

20. Contact Information

If you have any questions about CFA Online Services or these Terms and Conditions of Use, or you would like to report violations of these Terms and Conditions of Use, please contact us at:

Chick-fil-A Queen Street West

30006@chick-fil-a.ca

336 Queen Street West #101

Toronto, Ontario M5V 2A2

647-932-0997

21. Last Updated

Terms and Conditions of Use last updated on December 19, 2022.

Chick-fil-A Queen Street West Privacy Policy

Your privacy is very important to us. This Chick-fil-A Queen Street West Privacy Policy (“Privacy Policy“) describes how Chick-fil-A Queen Street West (M633 Hospitality Corp) (collectively, “Chick-fil-A Queen Street”, “we”, “us”, or “our”) process and use the personal information that we collect through our websites and mobile apps (“Online Services“), our restaurant technologies such as Wi-Fi services at our Restaurant, our interactions with you over the phone or offline related to our products and services (collectively, together with Online “Services“), and other sources.

We would love for you to know how we gather information about you and use that information to make your Chick-fil-A Queen Street experience more remarkable across both online and offline worlds. So, this Privacy Policy describes the types of personal information we collect about you and how we process personal information. We have tried to make this Privacy Policy clear and easy to navigate, but if you don’t understand something, please feel free to reach out. You can contact us as described in the “Contact Us” Section.

Please note this Privacy Policy does not apply to any affiliate or related entity of M633 Hospitality Corp. that maintains and publishes its own privacy policy.

We Make Updates to This Privacy Policy

We may update this Privacy Policy from time to time, and the updated Privacy Policy applies to you after the effective date stated in the revised Privacy Policy. Please come back to this page occasionally to check to see if it has been updated. You can also contact us as described in the “Contact Us” Section to receive a copy of the current Privacy Policy. If our information practices change, we will post an updated policy on our website. If we change the policy in a material way, we will provide appropriate notice to you such as posting a prominent notice on our website or emailing you if you provided your email to

Information You Provide to Us

We collect information that you provide to us, depending on how you interact with us. For example, you may provide information to us when you:

(a) Sign up for our loyalty programs, events, or communications

During the sign-up or registration process or when you communicate with us, you may provide information such as your name, email address, physical address, phone number, mobile phone number, date of birth and/or age.

(b) Participate in promotions and events, respond to surveys and market research or provide and feedback to us

You may provide information to us about you, your household and/or other personal attributes through promotions, events, surveys, market research and feedback. This information may include your name, your contact information, name and age of your family members (including your children), and demographic and other information (e.g., household income, gender, age group, race or ethnicity, etc.) if you choose to share this information with us. We may use this information to administer your participation in the promotion, event or survey and to respond to your feedback as well as market research and marketing analysis purposes, either on an aggregate or identifiable basis.

(c) Order or purchase our products or services

You may provide your payment information to us, such as credit and debit card numbers, expiration date, and CVV as well as mailing address through orders, purchases, or other payment or subscription services. You may also provide additional information such as the type and color of your vehicle and delivery addresses to help us serve you better.

(d) Share stories, content or suggestions, or submit requests for information

We collect information when you share stories, content, experiences, suggestions, preferences or other input (e.g., expressing your preferences, comments, complaints, etc.), or submit requests for information from us. This includes information you share when you access or interact with Chick-fil-A Queen Street pages or accounts on any third-party social media platforms such as Facebook, Twitter, Instagram, or LinkedIn or contact us by email or phone or in-person. This may also include recordings of telephone conversations you may have with our customer support personnel.

Content you share on our Online Services or social media pages (e.g., stories, comments, blogs, postings, etc.) may include personal information. You are responsible for all actions resulting from any information you post on our Online Services or social media pages. Please remember that any information you post on social media pages may become publicly available, is not subject to this Privacy Policy, and Chick-fil-A Queen Street is not responsible for the results of such postings.

Information We Collect Automatically or from Others

We may obtain some information automatically, for example, when you:

(a) Access or use the Online Services

Traffic Data. Our Online Services automatically track and collect your IP address, domain server, type of computer or device, and type of web browser. This helps us customize your online experience and assists with our marketing. We use this information to make our online experience better and more relevant for you. For example, we can show you menu items for the correct time of day in your location.

Cookies. We also use cookies, which are small text files that are stored on your computer and allow websites to remember information about you (“Cookies”). You may adjust your browser and/or Chick-fil-A Queen Street’s Cookie Preference Center settings to accept a Cookie or to not accept certain Cookies. However, if you decide not to accept Cookies from our Online Services, you may not be able to take advantage of all available features. Please see our Cookie and Interest-based Advertising Policy to learn about the types of Cookies we use, how we use them, and your choices for Cookies.

Web Beacons. Certain pages on the Online Services and social media pages may contain web beacons (also known as Internet tags, pixel tags, and clear GIFs), which are small bits of code embedded in pages or images on the Online Services and social media pages (“Web Beacons”). The Web Beacons may be used with Cookies to understand how you interact with us, so we can manage and improve those interactions. We may also include Web Beacons in emails we send to you to learn if messages have been opened, acted on, or forwarded. This helps us improve future messages and makes them more meaningful to you.

Other Technologies. We also utilize other tracking technologies. For example, if permitted by applicable law, we may collect “referrers”. A “referrer” is information your web browser passes along to web servers that refers to the URL from which you accessed the Online Services.

Like most websites, we may also collect environmental variables, which include, among other things, the domain from which you access the Internet, the time you accessed the Online Services or social media pages, the type of web browsers and operating system or platform used, the Internet address of the website you left to visit the Online Services or social media pages, the names of the web pages you visit, the Internet address of the website you visit next, and your browser settings (e.g., language preference). We use these technologies for marketing purposes and to improve your experience with our Online Services.

Information collected automatically may be combined with other personal information we have about you so that we can improve and customize the Online Services and our communications and promotions. When we know how you interact with our Online Services, we can serve you better.

In a nutshell, the following are examples of information we collect with these automated technologies:

your IP address, browser type, and operating system;
the mobile device you use and its temporary or persistent unique device identifiers;
pages you view within the Online Services;
websites you visited before coming to the Online Services;
video viewing history for videos you watch on the Online Services;
emails from us that you open and/or forward; and/or
offers or links from us to which you connect.

(b) Use location-enabled devices like a mobile phone to access the location-based services

If you utilize any of the location-based services such as “Find a Restaurant” on our Online Services or from location-enabled devices like your mobile phone or tablet, with your consent where required, we may collect, use, store, and share location data, including the real-time geographic location (e.g., geolocation and GPS location) of your device. We use the location data to provide Services such as mobile order fulfillment, and to improve location-based services, to enhance your experience and our operations, and for marketing and promotions. We may share your location data with third-party service providers who help us provide the Services such as identifying nearby restaurants, surfacing available market offers, and estimating mobile order pickup or delivery timing. You may limit access to your location data by adjusting the permissions in your device. If you grant us permission, we may collect location information when the app is running in the foreground or background.

(c) Order or purchase our products or services

We also collect information, through our business partners, relating to your purchases from us and our Franchised Operators and Licensees to process your transactions and to perform research and marketing analytics, such as the authorization code of the transaction, payment method, the date and time of the transaction, items purchased, the purchase price, and other order or purchase related information.

(d) Use social media platforms or other connected third-party services

The Online Services and our communications may contain links to third-party websites, including social media platforms such as Facebook, Twitter, Instagram, or LinkedIn (collectively, “Linked Sites”). We are not responsible for the privacy practices, policies, or content of any Linked Sites, even if you followed a link to them from the Online Services or our communications. This Privacy Policy does not apply to any Linked Sites. We encourage you to read and understand the privacy policies of any Linked Sites that you visit.

We may obtain information about you from Linked Sites. For example, when you link your account or engage with the Online Services through Linked Sites such as third-party social media sites, you may be allowing us to have ongoing access to certain information stored on those Linked Sites as described to you by those Linked Sites (e.g., your public profile, profile photo, friends list). We may receive certain information about you which is stored on Linked Sites if other users of those sites give us access to their profiles and you are one of their friends or connections, depending upon your settings on those Linked Sites. The information we have access to from Linked Sites varies and is controlled by your privacy settings on each Linked Site and by your consent.

We also obtain some personal information from others, for example:

Your Friends and Family. We may obtain additional information about you when someone, like your friend or family member, provides your information to us as part of a refer-a-friend or other referral or promotional program.

If we offer you the ability to share information with a friend or family member through email or other means, we rely on you to ensure that you only share information with individuals with whom you have a personal or family relationship and who would want to receive the communication. We will use the contact information you provide to communicate with your friend or family member on your behalf.

Other Third Parties. We may also collect personal information from third-party providers and business partners, including delivery partners, public databases, social media platforms, or third parties such as analytics or advertising and marketing providers, where permitted under applicable law.

How We Use Your Information

We use the information we collect, on its own and combined with other information we collect about you, for the following purposes:

(a) Providing our products or services to you

We use your information to process your orders and payments, and for the operation of our business.

(b) Communicating with you

We use your information to communicate with you regarding our restaurants, products, services, events, promotions and other offers and respond to your inquiries, comments, feedback, stories, or postings. We may also provide information on our employment opportunities and job openings. You can unsubscribe from our email marketing communications at any time. See the “Communication Preferences” Section for more information.

(c) Customizing and improving your experience

We use your information to tailor our products, services, promotions, communications and the Services so that they are more useful and relevant to you, such as through targeted advertising and messaging personalization.

(d) Creating and managing your accounts with us

We use your information to create and manage your accounts (e.g., Rewards accounts, registration for events, online ordering, mobile payments, contests, promotions, etc.) and administer your participation in our programs, events and other offerings.

(e) Getting to know our customers

Your information helps us understand your preferences and provide and improve support related to our product and service offerings and marketing efforts. For example, we may use your information to:

develop our products, services, promotions, and other offers;
respond to your requests, suggestions, and other communications;
improve our Services and business operations; and
conduct research and analysis for marketing, business and other operational purposes.

(f) Marketing and advertising

We promote our products and services and aim to provide tailored ads to you and others. We may advertise our products and services on third-party websites or online services. Please see our Cookie and Interest-Based Advertising Policy and Cookie Preference Center to learn more about our third-party advertising and marketing partners and how you may opt out of targeted advertising delivered by the members of the Digital Advertising Alliance (“DAA”), the Digital Advertising Alliance of Canada (“DAAC”) or the Network Advertising Initiative (“NAI”).

We may combine personal information about you with other information we have acquired from third parties in accordance with applicable law. We will treat the combined information as personal information under this Privacy Policy.

When we process information as de-identified information, we will not re-identify such de-identified information, except as permitted under applicable.

How We Share Information

To perform our Services, we may share your information within Chick-fil-A Queen Street and with third parties as necessary to complete your order, to provide our products and services, for purposes described in the “How We Use Your Information” Section, or with your consent. However, we do not sell your personal information to third parties for their marketing purposes.

We may share your information with the following types of third parties:

(a) Service providers

We share personal information with third-party service providers that provide a variety of services on our behalf, including but not limited to the development, maintenance, and support of the Services and social media pages, payment processing, online and mobile application ordering, delivery of products and services, the distribution of email and mobile messages, promotions, advertising services, and marketing research and analysis. Our service providers may be located outside of the jurisdiction in which you reside. Please see the “Transfer Outside Your Jurisdiction” Section for more information.

We may also share the personal information we collect with our analytics vendors and partners to develop aggregate analysis and business intelligence for our advertising and marketing purposes. For example, we use personal information to create custom audiences and measure the success of promotions.

(b) Other entities

In addition, we may share personal information with other entities for additional purposes. For example, we may share personal information with our business partners and other third parties upon your request or at your direction. We may also share personal information as part of a sale, merger or change in control, or in preparation for these corporate events. An entity that buys us or part of our business may continue to use your data in accordance with the Privacy Policy, unless you request otherwise.

We may also share personal information as may be necessary to protect the safety, property, or other rights of Chick-fil-A Queen Street, customers, visitors, users, service providers, or any other person or entity; to comply with law, a court order, or other legal process (which may include access by courts, law enforcement or governmental authorities in Canada or other jurisdictions), or in connection with a legal investigation; to enforce any applicable terms and conditions and other agreements; as otherwise may be required or permitted by applicable law; or in accordance with your consent.

Access to Information and Your Choices

We provide you with the opportunity to access, update or delete certain information and to unsubscribe or opt-out from certain communications For example, you may exercise your choices as below. Please be aware that, if you do not allow us to collect and use your personal information, we may not be able to deliver certain products, services, promotions, and offerings to you.

(a) Opportunity to access, update and delete your information

You may access, correct or update certain personal information you have provided to us at any time by accessing your Chick-fil-A Queen Street Rewards online or through the app where offered
You may submit your request to access or delete your personal information by emailing our Privacy Leader at 30006@chick-fil-a.ca.

(b) Communication preferences

You may choose how and whether to receive promotional or marketing communications from us. You may exercise your choices by following instructions available on the Online Services or in communications sent to you. For example, to unsubscribe from our email communications, follow the unsubscribe instructions contained in each of our email messages. Please note that we may continue to send transactional or account-related messages to you.

You may also receive communications from our Franchised Operators and Licensees. To opt out of these communications, please refer to the unsubscribe instructions contained in those communications.

Because we plan our communications in advance, it may take up to 3-5 business days for your “unsubscribe” request to become effective. If you continue to receive our communications after submitting an “unsubscribe” request, please let us know by contacting us using one of the methods listed in the “Contact Us” Section so that we can investigate the situation.

(c) Account deactivation

You may close your account by accessing your profile online.

Information Security

We seek to keep your personal information secure by implementing reasonable technical, administrative, and physical safeguards to help us protect such information from unauthorized access, use, and disclosure. When we collect or transmit sensitive information such as a credit card number, we endeavor to use industry standard methods to protect that information. We also ask our third-party service providers to use reasonable security measures to protect your information from unauthorized access, use and disclosure. However, please be aware that no method of electronically transmitting or storing information is ever completely secure.

E-mail Security & How You Can Help

“Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information which you suspect may be a scam, please notify us as provided in the “Contact Us” Section.

Retention

We retain personal information for as long as necessary to fulfill the purposes for which it is collected or processed. We also retain information for related business purposes, security, legal compliance, and disputes and claims handling as permitted by applicable law.

When you watch videos on the Online Services, you agree that we may share your video viewing with or obtain information about your video viewing from analytics service providers, advertising partners and social media platforms for two years or until you withdraw your consent. Where required by applicable law, we will obtain your consent prior to obtaining or sharing your video viewing data.

Notice

We have collected the following categories of Personal Information within the last 12 months from the sources listed below:

(a) Identifiers, such as a real name, physical address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers. This category of information is collected from you, your devices, and public databases.

(b) Personal information described in subdivision (e) of Section 1798.80 (California customer records statute), such as a name, address, telephone number, credit card number, debit card number, or other payment information. This category of information is collected from you and your devices.

(c) Characteristics of protected classifications under California or federal law such as age, gender, race, ethnicity or national origin. This category of information is collected from you when you choose to provide it to us directly or indirectly through our service providers and business partners as part of our surveys and market research.

(d) Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. This category of information is collected from you and your devices..

(e) Internet or other similar network activity, including, but not limited to, browsing history, search history, browser settings like language preference, and information regarding a consumer’s interaction with a website, application, or advertisement. This category of information is collected from you and your devices.

(f) Geolocation data, including physical location or movements. This category of information is collected from you and your devices.

(g) Sensory data, including electronic, visual, or similar information. This category of information, such as photos, is collected from you and third parties such as social media.

(h) Inferences, such as a profile about a consumer’s preferences, characteristics, and behavior, drawn from information we collect and insights we receive from third parties such as our marketing and advertising partners and data analytics providers.

Please see the “Information You Provide to Us” and “Information We Collect Automatically or from Others” Section to learn more about the types of information we collect and how we collect them.

For each of the above categories, we use the Personal Information for a variety of business purposes such as:

Audits and reporting relating to particular transactions and interactions, including online interactions, you may have with us or others on our behalf;
Detecting and protecting against security incidents, and malicious, deceptive, fraudulent or illegal activity, and prosecuting the same;
Debugging to identify and repair errors in our systems;
Short-term, transient use including contextual customization of ads;
Providing services on our behalf or on behalf of another, including maintaining or servicing accounts, providing customer service, fulfilling transactions, verifying identity information, processing payments, and other services;
Conducting internal research to develop and demonstrate technology;
Conducting activity to verify, enhance, and maintain the quality or safety of services or devices which we may own, control, or provide;
Providing the rewards and other perks that come from being a member of the Chick-fil-A Queen Street rewards program. More information on how we use personal information as part of the Chick-fil-A Queen Street rewards program is available in our Notice of Financial Incentive;
Other business purposes described in the “How We Use Your Information” Section.

We may also use the information we collect for our own or our service providers’ other operational purposes, purposes for which we provide you additional notice, or for purposes compatible with the context in which the California Personal Information was collected.

Within the last 12 months, we have disclosed California Personal Information for our business purposes. To learn more about the categories of third parties with whom we share such information, please see the “How We Share Your Information” Section.

Notice of Financial Incentives

This Notice of Financial Incentives applies to the Chick-fil-A Queen Street rewards program (the “Program”). We reserve the right to add financial incentives to this Notice of Financial Incentives and to terminate the Program at any time at our sole discretion.

Chick-fil-A Queen Street Rewards Program Details

Summary of the Incentives

Your account receives points on qualifying purchases at our restaurant location. Points are accumulated to get rewards that may be redeemed for discounts on future purchases. You may also be granted rewards for being a member, such as for your birthday, and receive access to insider content or personalized experiences.

Material Terms

The categories of personal information collected include:

Identifiers (e.g., name, email address, password, physical address, phone number, date of birth and/or age).
Commercial Information (e.g., products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies).
Internet/Network Activity (e.g., browsing history or search history on the Chick-fil-A Queen Street website or app).
Geolocation Data (e.g., physical location or movements).
Inferences from personal information collected (e.g., customer profiles such as shopping preferences).

How to Opt In to the Program

Value of Consumer Data

In our good faith calculation, we consider the value of consumer data collected through the Program as the equivalent of relevant expenses related to the collection and retention of consumers’ personal information as part of the Program. The financial incentive we offer to consumers through the Program is reasonably related to the value of the consumer’s data.

Withdrawal from the Program

You have the right to withdraw from the Program at any time. Please note, withdrawing from the Program will result in the loss of earned points and unredeemed rewards, and will also limit your ability to utilize the full suite of features available in the Chick-fil-A Queen Street rewards program. You may withdraw by closing your Chick-fil-A Queen Street rewards account via your profile within the website, or calling us +1-647-932-0997.

Children’s Privacy

The Online Services are not intended for children under the age of 13, without parental or legal guardian consent. We do not knowingly collect personal information from users in this age group. If you believe your child has provided personal information to us, please contact us via the email listed in the “Contact Us” Section and we will work to delete it.

Transfers of Personal Information Outside Your Jurisdiction

Please be aware that your personal information will be transferred to, stored or processed by us or our service providers in the United States, where our servers are located and our central database is operated, or other jurisdictions where our service providers are located for the purposes set out in this Privacy Policy.

Contact Us

If you have any questions or complaints about this Privacy Policy or how we or our Service Providers collect, use or disclose your personal information, please contact us using any of the methods below:

By calling us at +1-647-932-0997 or emailing our Privacy Leader at 30006@chick-fil-a.ca.

Queen Street CFA Rewards Terms & Conditions

Last Updated: December 19, 2022

These terms and conditions govern the Queen Street CFA Rewards Membership Program with respect to enrollments beginning January 1, 2023 or later (the “Program”).

The Queen Street CFA Rewards Membership Program is operated by M633 Hospitality Corp. (“Chick-fil-A Queen Street West”) and subject to the specific Terms and Conditions provided below as well as the Terms of Service available on this page (“Terms of Service”, incorporated here by this reference) (collectively with these Queen Street CFA Rewards Terms & Conditions, the “Terms”). Defined terms from the Terms and Conditions of Use not otherwise defined below are incorporated here by this reference.

BY ACCEPTING THESE TERMS, AS DETAILED BELOW, YOU AGREE TO RESOLVE ANY DISPUTE WITH US ARISING OUT OF OR RELATED TO THESE TERMS THROUGH BINDING ARBITRATION OR SMALL CLAIMS DISPUTE PROCEDURES AND YOU AGREE TO WAIVE YOUR RIGHTS TO PARTICIPATE IN A CLASS ACTION SUIT.

Eligibility.

You are only eligible to participate in Queen Street CFA Rewards if you meet the age requirements for the CFA Online Services. In order to enroll in Queen Street CFA Rewards, you must register and activate a Queen Street CFA Rewards App account. Once you enroll in the Program, you are not able to collect points in the Queen Street CFA Rewards program of our specific franchise location at 336 Queen Street West #101 Toronto, Ontario, Canada.

Queen Street CFA Rewards accounts are limited to one individual per account and duplicate accounts (including under multiple email addresses) may be deleted or terminated by Chick-fil-A Queen Street West. For the avoidance of doubt, only natural persons transacting in their personal capacity and for their own account are eligible to participate. No business entities, third-party aggregators, organizations, or groups may register for the Program or earn Points (as defined below).

Program Description. The Program is a customer loyalty program that allows a Member (as defined below) to receive and redeem loyalty points (“Points”) for Rewards (as defined below) and Member Benefits (as defined below) on an individual basis for their own account. A Member may receive Points and Member Benefits based on their Membership Tier (as described below) through qualifying purchases, participating in activities or events, achieving certain Program milestones, or other actions or opportunities as may be presented by Chick-fil-A from time to time. These Terms provide a general overview of the Program. For more information on receiving, calculating, or redeeming Points, Rewards, Membership Tiers and Member Benefits, features and experiences, please visit the Queen Street CFA Rewards program page: https://cfaqueenstwest.ca/queen-street-cfa-rewards.

There is no fee associated with the Program. Participation in the Program is personal and non-transferable. Points, Membership Tiers, Rewards and Member Benefits may not be gifted, purchased, sold, bartered, brokered or otherwise transferred, except that the Program may allow a Member to donate or gift Points and/or Rewards, at the Member’s discretion, in certain limited instances. The donation or gifting of Points is not tax-deductible to the Member. Points, Rewards, and Member Benefits available via the Program have no cash value, are not redeemable for cash, gift certificates or gift cards, are purely promotional, and do not constitute property of any participant. No portion of any payment for purchases qualifying for the Program or any Points, Membership Tier, Member Benefits, or Rewards constitute consideration paid for any of the foregoing. Chick-fil-A Queen Street West reserves the right to limit the redemption of specific Rewards and Member Benefits and limit the number of Points, Rewards, and Member Benefits available.

Joining the Program. To participate and enjoy the full benefits of the Program and be eligible for the benefits of a Membership Tier, eligible individuals must enroll and become a member of the Program (“Member”). Chick-fil-A Queen Street West reserves the right to limit participation and enrollment at any time.

How to Sign Up. To become a Member, you must have a valid Queen Street CFA Rewards account. Sign-up for a Queen Street CFA Rewards account by:

Downloading the Chick-fil-A^® App (“App”) to your Android^® or iPhone^®device and follow the prompts to access account sign-up and/or sign-in page in the App.
Following the prompts at https://rewards.cfaqueenstwest.ca to create an online account.
Joining through a special promotion or event offered by Chick-fil-A Queen Street West from time to time.

Upon sign-up, you will be required to provide the requested information, including, but not limited to, name, password, and e-mail address. Chick-fil-A Queen Street West may periodically request additional information to help us get to know you better. You agree to provide true and accurate information and to ensure that information provided by you is up-to-date and accurate. Communications with you will be made using contact information most recently provided by you. Chick-fil-A Queen Street West is not responsible for your inability to receive or redeem Points, Member Benefits, or Rewards or any other loss arising from your failure to provide and maintain accurate contact information.

Chick-fil-A Queen Street West may send you messages from time to time using the contact information provided by you. Such messages may include system updates, flash bulletins, marketing communications or event notifications, Program confirmations, administrative announcements, special requests and the like. These may be sent via notifications in the App, via e-mail, SMS text message, regular mail, other electronic communications, or communicated to you on a receipt or display at the time of use of your Queen Street CFA Rewards account.

When using the App, please make sure you are on the most recent version of the App to support the user experience.

User Conduct. By joining the Program, you agree to remain courteous and respectful toward employees, contractors, and agents of Chick-fil-A Queen Street West and other Members. You agree not to harass, abuse, stalk, intimidate, threaten or engage in any conduct that harms, harasses, or offends any employees, contractors or agents of Chick-fil-A Queen Street West, including the delivery of any orders, or any other Members or third parties.

If you violate these Terms or engage in any fraud or abuse in use of the Program, Chick-fil-A Queen Street West may terminate your membership, bar you from future participation in the Program, and cancel any unredeemed Points, Rewards, and other benefits.

Reward Points and Membership Tiers. The benefits available to a Member through the Program are based on Membership Tier and the number of Points that the Member receives through participation in the Program. Chick-fil-A Queen Street West is under no obligation to provide Members with any particular number of Point-earning opportunities or special offers, or to send messages to them.

Points. Points are automatically tracked at the time of the qualifying purchase, transaction or activity. Points for any single qualifying purchase or activity may only be credited to one (1) Queen Street CFA Rewards account. Points will be credited to the Queen Street CFA Rewards account upon consummation of the qualifying transaction or activity garnering Points. In certain cases, it may take twenty-four (24) hours or more for Points to be credited. Chick-fil-A Queen Street shall not be responsible for, or liable to, any Member, person or entity, in any way, for any losses, costs or expenses incurred by a delay or error in crediting Points or Membership Tier benefits to a Member’s Queen Street CFA Rewards account.

Available Points totals for a Member account will be displayed in the Member’s Queen Street CFA Rewards account in the App or online at rewards.cfaqueenstwest.ca

Purchase Activity. You will receive Points for qualifying purchases and transactions following enrollment as a Member in the Program based on your Membership Tier by completing one of the following purchases at our Chick-fil-A Queen Street West restaurant: Scanning the digital code or providing approved account verification information linking to your Queen Street CFA Rewards account at checkout at our Chick-fil-A Queen Street West restaurant. Certain purchases and transactions do not qualify, including, without limitation: (i) purchases of Chick-fil-A gift cards or gift certificates; (ii) purchases or transactions made using Points, Rewards or other promotional item (such as a Digital Offer Card, Be Our Guest card or Guest Offer (as defined below)).

For clarification, orders made on third-party food delivery platforms (e.g., DoorDash, Grubhub, UberEats, etc.) are not qualifying purchases and will not count toward a Membership Tier or earn Points. These purchases are not eligible to earn Points as a missed transaction request. Orders placed by or on behalf of third-party aggregators, groups, organizations, and business entities will not generate qualifying purchases and will not count toward your Membership Tier or earn Points.

You will not receive Points for any amounts paid in delivery fees, small order fees, surcharges, gratuity, sales, use or other transactional taxes.

Milestones, Events, Promotional Activities. From time to time, Chick-fil-A Queen Street West or others acting with our permission may offer Members opportunities to earn Points, such as by inviting the Member to engage in certain promotional activities, upon achieving certain Program milestones, or other actions or opportunities as may be presented. Points for such activities or milestones will be awarded as described in the applicable offer and will be subject to any additional terms set forth with that offer.

Membership Tiers. Each Member will be assigned a member tier status: Member, Silver Member, Red Member, or Signature Member (each, a “Membership Tier”) based on the number of Points that Member receives in his/her Queen Street CFA Rewards member account each year (the “Rewards Year”) from that Member’s qualifying purchases and participation in other activities and opportunities during that Rewards Year. Details regarding the Membership Tiers and how the Rewards Year is calculated are available through rewards.cfaqueenstwest.ca. Once a Member reaches a certain Membership Tier status, the Member will retain that Membership Tier status for the remainder of that year and the next Rewards Year. Membership Tier status is determined annually, and a Member must meet the requirements for a particular Membership Tier status each Rewards Year or that status will not be maintained. Points from one Rewards Year do not roll over to a subsequent Rewards Year for purposes of determining Membership Tier. Chick-fil-A Queen Street West reserves the right to change, modify or update the number of Points or other actions and requirements needed to earn each Membership Tier status and benefits.

Redeeming Rewards. To redeem Points for available Chick-fil-A Queen Street West rewards (“Rewards”), you must access the Rewards section on the App or online at rewards.cfaqueenstwest.ca to view Rewards available for redemption, and then select to redeem an available Reward. You must have at least enough available Points in your Queen Street CFA Rewards account (“Available Points”) for the Reward you wish to redeem. Members must accrue a minimum of two hundred (200) Available Points before the first redemption for any Reward. In any single transaction, only one Queen Street CFA Rewards account may be used to redeem Points for Rewards. Points accrued by a Member in any purchase or transaction may only be redeemed for Rewards in a separate, subsequent purchase or transaction. Rewards can only be redeemed through the App or online at rewards.cfaqueenstwest,ca while logged into your Queen Street CFA Rewards Account. Rewards cannot be redeemed through any third-party platforms. Rewards provided to Members have set terms and will expire in accordance with the terms stated for that Reward. Determinations regarding redemption of Points are subject to Chick-fil-A Queen Street West’s discretion.

Points will be subtracted from the Member’s Queen Street CFA Rewards account immediately when a Reward is requested based on the total Points for the requested Reward. Points will be restored to a Member’s Queen Street CFA Rewards account only in the event Chick-fil-A Queen Street West determines, in its sole and absolute discretion, that the Reward requested by that Member is unavailable or cannot be delivered. Chick-fil-A reserves the right to limit the redemption of specific Rewards and limit the number of Rewards available at any particular Membership Tier.

Attempts to redeem single use offers and verification codes for Rewards multiple times or through multiple users constitutes fraud and may result in the termination or suspension of your Queen Street CFA Rewards account.

Gifting of Rewards. Members who reach Red, or Signature Membership Tier status may transfer Rewards or Points to friends. Only those Queen Street CFA Rewards that have been redeemed with Queen Street CFA Rewards Points are eligible to be transferred. Rewards eligible to be transferred include a “Gift to a Friend” button within the App. To transfer a Reward, select “Gift to a Friend” on the applicable Reward item or in the “My Rewards” section of the App and follow prompts to create a link to share to the recipient using a method of the Member’s choice. Once a link has been created, the Points are redeemed; however, the Reward will remain in the Member’s account until the recipient has received it. Each Reward link may only be used once, and the link will be void after the Reward is redeemed or expires. Daily gifting limits may apply.

Once a Reward is transferred, the Reward is non-refundable and cannot be forwarded, transferred, or re-assigned. The Reward must be used by the recipient within the time frame specified for that Reward or it will expire. A transferred Reward can be used to redeem the specified Reward, but it does not count toward the Membership Tier status of the recipient receiving the transferred Reward.

Chick-fil-A Queen Street west may periodically make the gifting feature available to all Members for a limited time. When available, Members will see a “Gift to a friend” button available with eligible Rewards.

Special Member Benefits. Chick-fil-A Queen Street West, in their sole and absolute discretion, may periodically offer the opportunity for additional rewards or benefits on particular transactions or special offers (“Member Benefits”). Member Benefits may be distributed via the App, online, via SMS text message, or via e-mail or mail from time to time (based on the information you have in your Queen Street CFA Rewards account). Member Benefits may include periodic promotional offers on food, beverages and merchandise, invitations to special events, or related benefits. You must have your App set to receive notifications and/or have opted-in to receive email and text communications in order to receive promotional and marketing offers in App or via e-mail and SMS text message. Member Benefits may be customized based on your qualifying purchases and preferences. In certain events, Member Benefits may require that you have location settings enabled for them to be distributed to your App. Please note that Chick-fil-A Queen Street West may be unable to send these Member Benefits to you if you have turned off your notifications or location settings in the App; if you have elected not to receive email or other communications from Chick-fil-A Queen Street West; or if you have poor network connectivity. Member Benefits may have certain restrictions including expiration dates and short, time-limited redemption periods. Member Benefits are personal to you and cannot be shared, copied or transferred, except as the Program may allow in certain limited instances. You may be required to present your Queen Street CFA Rewards account information at our restaurant in order to redeem Member Benefits. Read each offer carefully for specific details, limitations and restrictions.

Guest Offers; Digital Offer Cards. Chick-fil-A Queen Street West, in their sole and absolute discretion, may periodically send offers via the App or via email to Members, or distribute offers to customers (whether or not they are Members) through physical offer cards. These offers are referred to as ‘treats’ and ‘rewards’ but may appear with different descriptions from time to time (collectively, “Guest Offers”). In order to receive digital Guest Offers sent to Members via their Queen Street CFA Rewards account, eligible individuals must access their valid Queen Street CFA Rewards account via rewards.cfaqueenstwest.ca or via the App to obtain the QR Code for the Guest Offer.

The number, type and frequency of Guest Offers are based on a number of factors, each of which is subject to change without notice. Guest Offers are purely promotional offers, have no cash value, and do not constitute property of the recipient. Guest Offers may have certain restrictions including expiration dates and short, time-limited redemption periods. Restrictions apply and items are subject to availability at Chick-fil-A Queen Street West. All Guest Offers must be redeemed prior to the stated expiration date to be valid. It is your responsibility to check your Queen Street CFA Rewards account periodically for Guest Offers and to use the Guest Offers prior to the stated expiration date. To redeem a Guest Offer, you must present the valid Guest Offer at our restaurant (for in-person transactions) or be logged in to your Queen Street CFA Rewards account (for rewards.cfaqueenstwest,ca or in-App transactions). Determinations regarding redemption of Guest Offers in restaurant are subject to the discretion of Chick-fil-A Queen Street West. Updates to the status of Guest Offers may take 24-48 hours or more to show up in your Queen Street CFA Rewards account. A list of current Guest Offers and redeemed and expired Guest Offers are available under your Queen Street CFA Rewards account.

Expiration of Points and Rewards; Inactive Accounts. Unredeemed Points expire upon the cancellation or termination of your Queen Street CFA Rewards account as described below. When you redeem your Points for Rewards, your oldest Available Points are used first. If you have any questions regarding your Queen Street CFA Rewards account status, please contact Chick-fil-A Queen Street by emailing hello@cfaqueenstwest.ca. Rewards and Member Benefits expire in connection with the terms provided with that Reward or Member Benefit. Once Points expire or are used to redeem a Reward, the Points will be removed from a Member’s account. Points will not be added back to a Member’s account if the Member does not use a Reward before it expires.

Chick-fil-A Queen Street West reserves the right to cancel a Member’s Program registration and Queen Street CFA Rewards account if the Member’s account remains inactive for a period of two (2) years or more. Accordingly, once you register for the Program, if you do not make a purchase or engage in an activity for which you will receive Points within your Member account within two (2) years after your initial registration or the last recorded purchase or activity for which you received Points, Chick-fil-A Queen Street West reserves the right to cancel your account. You understand and agree that cancellation by Chick-fil-A Queen Street West of a Queen Street CFA Rewards account will result in the cancellation of all Points, Rewards, Member Benefits, and any progress towards a Membership Tier associated with that account and the inability to earn and/or redeem further Points, Rewards, and Member Benefits, regardless of Membership Tier.

Rewards Menu. Chick-fil-A Queen Street West publishes eligible rewards in the Online Services and identifies how many points are required for each reward. The Rewards Menu may have multiple reward levels and multiple rewards on each level, which can change from time to time. Chick-fil-A Queen Street West makes no promise of the continued availability of any reward, even if it is displayed to you in the Online Services. Rewards are available until supplies last at our restaurants and may be modified, changed and discontinued at any time. Rewards have no cash value.

No rights in points. Points are not property and you have no vested right or interest in points. Points have no cash value.

Changes to Queen Street CFA Rewards. Queen Street CFA Rewards can change from time to time. Chick-fil-A Queen Street West reserves the right, in its sole discretion, to cancel, change, modify or discontinue Queen Street CFA Rewards, in whole or in part, including any terms, rules, features, benefits, rewards, conditions of participation, points accruing or accumulation ratio, the points redemption policy, the points expiration policy, or any other aspect of the Program at any time, with or without advance notice, even though changes may affect points and rewards already in your account. Chick-fil-A Queen Street West may make changes to any element of the Program to correct for typographical, printing or other errors and you waive any rights relating to same. Any changes will become effective immediately upon posting the revisions. At all times, you are solely responsible for remaining knowledgeable about and in compliance with these Reward Terms.

Miscellaneous. All rewards offered via the Program are subject to availability. Some participating restaurants do not sell all products offered as rewards. Images of products and packaging of rewards are examples only and may not be identical to the product or packaging you receive from a participating restaurant.

Cancellation; Termination. You may opt-out of the Program at any time, for any reason by cancelling your Queen Street CFA Rewards account by emailing hello@cfaqueenstwest.ca or through the app or at rewards.cfaqueenstwest.ca. If you cancel your Queen Street CFA Rewards account, any unredeemed Points, Rewards and Member Benefits, and/or progress towards a Membership Tier will automatically be cancelled and will no longer be available for redemption. If you re-enroll at any time, you will start at the introductory Membership Tier as applicable. Chick-fil-A reserves the right to suspend or terminate, at Chick-fil-A’s sole and absolute discretion, any Queen Street CFA Rewards account if Chick-fil-A Queen Street West believes that the account holder has abused Queen Street CFA Rewards privileges, has violated or acted inconsistently with these Terms or applicable law, or otherwise acted in a manner harmful to our interests. Chick-fil-A Queen Street West further reserves the right to refuse delivery of any orders, including those placed through a Queen Street CFA Rewards account, if Chick-fil-A believes that a Member has violated or acted inconsistently with these Terms or applicable law or acted in a manner harmful to our interests or our franchised Operators, or may be likely to do so based upon prior communications, conduct, interactions, or similar factors.

Upon cancellation or termination for any reason, your Queen Street CFA Rewards account shall immediately cease, and you may no longer receive Points, Rewards, or Member Benefits. Chick-fil-A Queen Street West has no obligation to and shall not compensate you for any unredeemed Points, Rewards, Member Benefits, or other benefits of the Program following cancellation. Because we plan our communications in advance, it may take several weeks for your request to become effective. If you continue to receive our communications after expressing an opt-out preference, please let us know so that we can investigate the situation.

Chick-fil-A Queen Street West reserves the right to change, modify or terminate the Program, or any or all benefits under the Program or any policy pertaining to the Program, at any time, for any reason, including our right to discontinue or change the Membership Tiers or change the expiration date or redemption value of Points or Rewards, merge the Program with another program, or to adjust how Points or Rewards are received, calculated or redeemed.

If Chick-fil-A Queen Street West elects to terminate or modify in a material way the Program or any benefits or policies of the Program, Chick-fil-A Queen Street West will provide a notice of the material modification or termination by posting the modifications or notice of termination to the CFA Online Services and updating the Last Updated date. We may also attempt to notify you in other ways. Any modifications will become effective immediately after such posting or other such notification. We encourage you to review these Terms regularly for modifications.

Limitation of Liability CHICK-FIL-A QUEEN STREET WEST AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY CAUSED BY THE USE OF, OR THE INABILITY TO USE, THE ONLINE SERVICES, INCLUDING BUT NOT LIMITED TO, ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OF TRANSMISSION, COMPUTER VIRUS, OR LINE FAILURE. CHICK-FIL-A QUEEN STREET WEST’S AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY, INCLUDING BUT NOT LIMITED TO, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE ONLINE SERVICES, EVEN IF THERE IS NEGLIGENCE ON THE PART OF CHICK-FIL-A QUEEN STREET WEST’S OR ITS AFFILIATES OR WHETHER AN AUTHORIZED CHICK-FIL-A QUEEN STREET WEST’S REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR BOTH. YOUR SOLE REMEDY AGAINST CHICK-FIL-A QUEEN STREET WEST’S TO YOU FOR ALL LOSSES, DAMAGES, AND CAUSES OF ACTION (IN CONTRACT, TORT (INCLUDING WITHOUT LIMITATION, NEGLIGENCE), OR OTHERWISE) WILL BE FOR YOU TO CEASE USING THE APPLICATION OR ANY SUCH CONTENT. CHICK-FIL-A QUEEN STREET WEST’S LEGAL RIGHTS TO RECOVER DAMAGES OR OTHER COMPENSATION UNDER THESE TERMS ARE RESERVED. THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT THAT APPLICABLE LAW DOES ALLOW THE LIMITATION(S) OR EXCLUSION(S) OF LIABILITY, INCLUDING IF YOU RESIDE IN THE PROVINCE OF QUÉBEC.

Disclaimer THE ONLINE SERVICES MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHICK-FIL-A QUEEN STREET WEST DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE CONTENT OF THE ONLINE SERVICES’ CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. CHICK-FIL-A QUEEN STREET WEST MAY MAKE CHANGES OR IMPROVEMENTS AT ANY TIME. THE ONLINE SERVICES AND ANY MATERIALS THEREIN ARE PROVIDED “AS IS”, ON AN “AS AVAILABLE BASIS”, AND WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND EITHER EXPRESSED OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW. WITH RESPECT TO THE ONLINE SERVICES, CHICK-FIL-A QUEEN STREET WEST DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS OF ANY KIND WHETHER EXPRESS, IMPLIED, STATUTORY OR COLLATERAL, INCLUDING, WITHOUT LIMITATION, MERCHANTABILITY, MERCHANTABLE QUALITY, COMPATIBILITY, TITLE, SECURITY, COMPLETENESS, QUIET ENJOYMENT, ACCURACY, RELIABILITY, CURRENCY, TIMELINESS, QUALITY, INTEGRATION, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OR ANY WARRANTIES OR CONDITIONS ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE, OR THAT THE ONLINE SERVICES ARE OR WILL BE ERROR-FREE OR WILL OPERATE WITHOUT INTERRUPTION OR CAN OR SHOULD BE RELIED UPON BY YOU FOR ANY PURPOSE WHATSOEVER. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS OF ANY KIND WITH RESPECT TO THIRD PARTY COMMUNICATIONS AND ANY THIRD-PARTY WEBSITES, APPS OR CONTENT DIRECTLY OR INDIRECTLY ACCESSED THROUGH THE ONLINE SERVICES. CHICK-FIL-A QUEEN STREET WEST DOES NOT WARRANT THAT DEFECTS WILL BE CORRECTED OR THAT THE ONLINE SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CHICK-FIL-A QUEEN STREET WEST DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE ONLINE SERVICES. YOUR SOLE REMEDY AGAINST CHICK-FIL-A QUEEN STREET WEST FOR DISSATISFACTION WITH THE ONLINE SERVICES OR ANY CONTENT IS TO STOP USING THE ONLINE SERVICES OR ANY SUCH CONTENT.